At Zimi Bloom, customer satisfaction is our top priority. We take great care in delivering high-quality artificial jewelry and hair accessories. If you are not fully satisfied with your purchase, our Return & Refund Policy below will guide you.
1. Eligibility for Returns
Items must be unused, unworn, and in original condition with tags and packaging intact.
Returns must be initiated within [Insert Number of Days, e.g., 7 days] from the date of delivery.
Certain items (such as earrings due to hygiene reasons) may not be eligible for returns unless they arrive damaged or defective.
2. Non-Returnable Items
Earrings (for hygiene & safety reasons).
Discounted, sale, or clearance items.
Customized or personalized orders.
3. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery.
Share clear photos/videos of the product and packaging for verification.
Once approved, we will arrange a replacement or issue a refund.
4. Refund Process
Refunds will be processed only after we receive and inspect the returned item.
Refunds will be credited to your original payment method within [Insert Timeline, e.g., 7–10 business days].
Shipping charges (if any) are non-refundable.
5. Exchange Policy
Exchanges are subject to product availability.
If the item requested is unavailable, we will issue a refund instead.
7. How to Initiate a Return
To request a return or refund, please contact us at:
Zimi Bloom
Website: www.zimibloom.com
Email: zimibloom@gmail.com
Phone: 8877277757
Please provide your Order ID, contact details, and reason for return in your request.
8. Policy Updates
We may update this Return & Refund Policy from time to time. Changes will be posted on this page with an updated Effective Date.